Get 10% off your very first order with promo code: WELCOME10
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    Free U.K. shipping on orders over £20 We ship worldwide! 🚚

    FAQs

    Shipping and Processing

    Order Processing

    Please allow 24-48 hours for your order to be processed and packed. Delivery times given are after shipment of the order, not from the time of order placed. We aim to dispatch orders within 24hrs but please allow up to 1-2 working days in case of busy periods.

    Preoders

    The processing of PREORDERS will begin from date disclosed with PREORDERED item. Please allow 24-48 hours for your order to be processed and packed from this date. Delivery times given are after shipment of the order, not from the time of order placed. We aim to dispatch orders within 24hrs of preordered date but please allow up to 1-2 working days in case of busy periods.

    Methods of Delivery

    UK & International shipping will be sent via Royal Mail For UK Courier Orders: DPD/DPD Local if your order is despatched via DPD/DPD Local you will receive despatch notifications.

    International Shipping

    We ship worldwide. All International packages may require additional processing time. HolisticJournals is not responsible if there are any additional fees or taxes incurred by the customer's local government/customs when importing.

    Please note: If any Holistic Journals purchases made via HolisticJournals.com are returned to HolisticJournals due to unpaid charges. We will not issue a refund and reshipment charges will apply.

    International customers please ensure your address is correct and updated for example: If you live in an apt complex you MUST include your apt number to make sure you receive your order. We are NOT responsible for mistakes on addresses.

    BFPO/P.O BOX Addresses

    At this time Holistic Journals cannot ship to a PO Box addresses.

    National/Bank Holidays

    If an order is placed on a National or Bank Holiday, it will be processed the following business day.

    Lost Items

    Holistic Journals is not responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the Royal Mail Postal Service or DPD. Holistic Journals is not responsible for packages that state they have been delivered.

    For International customers please make sure your address is correct and updated. For example:

    If you live in an apt complex you MUST include your apt number to make sure you receive your order. We are NOT responsible for mistakes on addresses.

    Payments and returns

    I no longer want the item, can I have a refund?

    No, unfortunately due to the nature of the items we do not offer refunds, all sales are final.

    Can I Exchange An Item?

    No. Again, unfortunately, due to the nature of the items, we do not offer exchanges.

    What should I do if I receive an incorrect or faulty item?

    We're sorry to hear that you've received an incorrect or faulty item. Please send us an email via our contact page within 8 hours of receiving your package with your order number and picture proof of both the incorrect/faulty item as well as the packing slip. Failure to report a faulty item within 8 hours of receiving your package will result in our inability to replace the item.

    Do you provide return labels?

    No, we are unable to provide return labels, any returns made will be at the customer's own cost. We suggest using RoyalMail as it is the most cost-efficient shipping method.

    Discounts & Codes

    What Happens If I Forget To Use A Discount Code?

    Once your order has been placed we will not make changes to your total as we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.

    Why Won't My Discount Code Work?

    Please check that you have entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. However please also be mindful of the following factors:

    Expiry Dates: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

    Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code.

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